METHOD OF REFUND and CANCELLATIONS
1.1. In the case the customer submits their cancellation request to the Hotel at least 3 (three) days prior to their Hotel check-in date using one of the methods specified in article 1.2, the full amount paid shall be refunded to them by the Hotel within 15 (fifteen) business days following the request, after deducting any applicable fees, taxes, etc.

1.2. In case the cancellation request is submitted 3 days earlier than the hotel check-in date of the Customer, the full amount of the accommodation fee collected from the Customer shall not be refundable, and the Customer irrevocably accepts and declares that they have paid this amount to the hotel as a penalty clause. According to this contract, if value-added tax is required to be paid for the penalties and other compensations to be paid by the Customer, the Customer is obligated to pay the applicable value-added tax.

1.3. During the reservation process, any refunds or reimbursements for payments made by credit card shall be deposited back by the hotel to the customer’s bank account associated with the credit card used for the payment and/or the bank account to which the payment was sent.

1.4. In all refund transactions, the Hotel shall deduct the applicable fees, taxes etc. and other related costs shall be refunded to the Customer.