The real and/or legal person referred to as the Customer hereinafter, on the one hand and Grand Harilton Hotel located at Yenibosna Merkez, Ali Duran Sk. No:6, 34100 Bahçelievler / TÜRKİYE, referred to as the Grand Harilton Hotel hereinafter, on the other hand; shall be referred to as the Parties hereinafter.
These Parties hereby acknowledge that this contract is an official offer, contains all the conditions for the provision of paid accommodation services, that all the terms specified below are binding for both parties, that they are available on the website www.grandhariltonhotel.com, and that they cannot be amended by the customer, and with this understanding, the parties have entered into this agreement under the terms outlined below.
1. SUBJECT
1.1. The Hotel is obliged to provide accommodation services in the Hotel upon the customer’s request in accordance with this Contract. (Hereinafter referred to as ‘Service’).
1.2. By signing this contract (Customers acknowledge that they signed this contract by making reservation to accommodate at the Hotel and/or for services provided by the Hotel.), the Customers hereby confirm that they are informed about the accommodation rules in the hotel and reservation rules and tariffs.
1.3. When the Hotel confirms the Customer’s request, the Parties shall execute this contract.
FORM OF RESERVATION TO ACCOMMODATE
2.1. Service reservation can be made by the Customer via calling +90 212 464 22 22 and inform about the reservation; filling up the reservation form on the www.grandhariltonhotel.com website and sending it.
2.2. If the Customer wishes to cancel their request or make any changes, they may contact the Hotel by calling +90 212 464 22 22, send e-mail to info@grandhariltonhotel.com or apply personally to the online customer representatives via the Hotel website.
2.3. The Customer’s request to make changes to their reservation must be communicated to the hotel by the customer or their authorized representative at least 3 (three) days prior to the start date of the accommodation using one of the methods stated in clause 2.2. above.
2.4. The Customer may request changes or cancellations to their reservation up to maximum of 2 times without incurring any fees. If the customer requests further changes, they shall be required to pay fees according to the hotel’s applicable change, reservation, and cancellation rates.
2.5. The Customer agrees, declares and undertakes with this Contract that in the case where they made/want to make a change in the reservation with an exclusive discount applied during registration (an early reservation period etc.) for some reason, the reservation to be made shall be based on the price list applied for the date of the reservation. The Customer accepts that the exclusive discounts shall not apply to reservation changes made outside of periods when the exclusive discount is applied during registration.
2.6. The Hotel shall reply to the Customer’s request for change to be made within the period depending on the Hotel’s availability.
2.7. Age discount for children shall only be applied when the children stay in the same room with their parents (with two adults). According to this Contract, the age of the child/children to be accommodated, as stated by the customer during the reservation process, shall be taken into account during the registration process at check-in at the hotel. The Hotel staff may request the identity cards of the child/children to be presented for the determination of the child’s age. In this case, the Customer shall present the child’s identity card. In case of difference between the child’s age declared during the reservation and child’s age in the identity card, the necessary changes shall be made to the reservation and the Customer agrees, declares and undertakes to cover the resulting difference in fees.
2.8. In the Hotel room, there must be at least one guest aged 18 or over. Guests under the age of 18 may only accommodate provided they are accompanied by at least one adult.
PAYMENT TERMS
3.1. The Guest staying at the Hotel shall enter their credit card details on the system while making payments by their very own credit cards through the Online reservation system or payments to be made with the assistance of online customer representatives are forwarded to the customer representatives and they perform the purchase with the information such as the requested date, room etc. on behalf of the guest.
3.2. The Hotel accepts that the credit card details and the system where the information is presented are under the protection of a special security system that prevents the information from being displayed or copied in any situation or in any way. Also, the Hotel shall not compensate the damages incurred due to malicious programs and similar program systems caused by the Customer’s computer, customer’s negligence, and disclosure of the information, documents and secrets to third parties, and shall not be held liable for these in any way.
3.3. The Customer shall present their credit card used to make the payment for the online reservation or a copy of the front side of their credit card to the hotel staff at the check-in to the Hotel. The damages / harms to be occurred due to the customer’s failure to fulfill these responsibilities shall lie with the Customer.
3.4. The invoice shall be given to the Customer after receiving the service, upon leaving the hotel. If the Customer does not receive their invoice while leaving the hotel, the invoice shall be delivered to the address they declared. If the Customer did not declare the address to which the invoice should be sent, the invoice shall be delivered to their contact address. The Hotel shall not be held liable for failure to receive the invoice due to the customer providing an incorrect address, failing to specify a recipient, or the recipient not being present at the specified address.
3.5. The payments to be made on our website shall be in Turkish Lira. For other payment methods (bank transfers etc.), Euro, Dollars and British Pounds can be used. Information on currency rates is provided by the Central Bank of the Republic of Turkiye.
METHOD OF REFUND and CANCELLATIONS
4.1. In the case the customer submits their cancellation request to the Hotel at least 3 (three) days prior to their Hotel check-in date using one of the methods specified in article 2.2, the full amount paid shall be refunded to them by the Hotel within 15 (fifteen) business days following the request, after deducting any applicable fees, taxes, etc.
4.2. In case the cancellation request is submitted 3 days earlier than the hotel check-in date of the Customer, the full amount of the accommodation fee collected from the Customer shall not be refundable, and the Customer irrevocably accepts and declares that they have paid this amount to the hotel as a penalty clause. According to this contract, if value-added tax is required to be paid for the penalties and other compensations to be paid by the Customer, the Customer is obligated to pay the applicable value-added tax.
4.3. During the reservation process, any refunds or reimbursements for payments made by credit card shall be deposited back by the hotel to the customer’s bank account associated with the credit card used for the payment and/or the bank account to which the payment was sent.
4.4. In all refund transactions, the Hotel shall deduct the applicable fees, taxes etc. and other related costs shall be refunded to the Customer.
TYPE OF ACCOMMODATION
5.1. At check-in, the ages and identities of the Customer and their companions shall be verified. The Customer accepts, declares, and undertakes beforehand any legal responsibilities that may arise due to providing incorrect information. The Customer shall also bear any expenses resulting from this situation.
5.2. The Customer shall pay for any additional expenses incurred during the stay at the time of the check-out.
5.3. The Customer agrees that regardless of the time of arrival at the hotel, they shall check into the room no earlier than 2 pm on the day of arrival, and shall check out of the room by 12 pm at the latest, regardless of the time of the check-out. The Customer further agrees to pay for any additional services provided after checking out.
5.4. Full reservation fee shall be collected during online reservation process.
5.5. Pets shall not be accepted at the Hotel.
5.6. If the Customer cancels the service due to reasons other than the hotel’s failure to fulfill its obligations after checking into the hotel, the payment shall not be refunded.
RESPONSIBILITIES OF THE PARTIES
6.1. The Hotel shall compensate the Customer for any damages arising from reasons other than force majeure by offering additional services and/or alternative services after the customer checked in to the reserved room. The customer’s acceptance of the additional service or accommodation means that the customer waives the right to request a refund of the reservation fee as compensation, as well as any other claims for compensation or legal actions.
6.2. In case of Hotel’s failure to fulfill its responsibilities of providing service partially or completely in accordance with this Contract, the rules stated in the relevant law and regulations shall be applied during the payment of compensation.
6.3. If the Customer is provided a poor service, they shall report their complaints to the Hotel representative in writing; otherwise the service shall be considered to be provided flawless and timely by the Hotel.
6.4. In the event that the Customer breaches any provision of the contract, the Customer agrees and undertakes to compensate the hotel for any and all damages incurred as a result of such breach.
6.5. The Hotel can change terms and conditions of its accommodation service according to the seasonal conditions and tourism season.
OTHER PROVISIONS
7.1. Unforeseeable circumstances such as adverse weather conditions, strikes-lockouts, terrorism, military operations, floods, fires etc. will be considered as force majeure events. In the event of such circumstances, the Hotel may discontinue providing services.
7.2. The Hotel reserves its right to change the programs for special days such as holiday or new year etc., due to reasons not attributable to the Hotel.
7.3. The Customer accepts, declares and undertakes that the Regional Courts shall have jurisdiction over the resolution of the disputes arising under this contract.
7.4. The Hotel reserves its right to charge the Customer for any material or immaterial damages, destructions and/or missing parts in the room and common areas caused by the Customer.
7.5. The Customer should not send any goods, products or promotional materials subject to customs duties on behalf of the hotel staff. The Hotel is in no way responsible for any customs procedures.
7.6. Smoking in the Hotel’s indoor areas is prohibited by law. Such prohibitions shall be determined in the framework of the law. Therefore, using any kind of cigarette or tobacco products inside the Hotel is not permitted except for the specified guest rooms.
7.7. This contract shall enter into effect after the Customer makes the reservation and payment, with the reservation number provided by the Hotel, and will terminate upon the customer’s check-out from the Hotel.